Website Privacy Policy

Update date: October 16, 2019

With this privacy policy, we will keep you informed of the personal information we collect from you when you use our website. When collecting this data, we are the data controller and, in accordance with the requirements of the GDPR and the law on personal data protection of the Republic of Serbia, we have an obligation to provide you with information about us, why and how we use your personal data, and rights which you have over your personal data.

Who are we

We are Intercert Certification LLC. We are registered at Zmaj Jovina 26, 21101 Novi Sad, Serbia. You can contact us by mail, via the above address or by e-mail, by sending an e-mail to the e-mail address: certification@intercert.rs, or by phone, by calling the telephone number: +381 63 8817003. We are not obliged to have appointed authorized data protection officer (DPO), so we are at your disposal through the above contact information for all your questions regarding the use of your personal data.

How we use your personal data

How we use your personal data– when you use our website

When you use our website to view our services and, in general, all the content of our website that we have made available to you, we use several cookies, which are available to us and third parties, which allow us to operate the website and collect useful information about all visitors in order to provide them with a better user experience.

Certain cookies that we use are necessary for our site to function, and we use them without requiring your consent. These cookies are listed and explained in Table 1.

In addition, we use cookies, which are useful to us, but are not necessary for the basic functioning of the website, and we will always ask you for your consent to use them. These cookies are listed and explained in Table 2.

In addition to the cookies we use, cookies are also used by third parties, also only if you consent to their use. These cookies are listed and explained in Table 3.

How we use your personal data – when you submit an inquiry through our website

To send an inquiry through our website, we ask you to provide us with:

•             name of the organization;

•             your name and surname;

•             contact email address;

•             contact phone;

•             the domain of your inquiry;

•             the text of your message.

We use this information to respond to your inquiry, including the provision of all requested information about our services. Also, after you forward your inquiry, we sometimes send you one or more emails, which are used to confirm receipt of your inquiry and / or to check with you whether we have answered your inquiry so that you are satisfied with our response (we do so on the basis of our legitimate interest in providing accurate information before providing the service).

Your request is stored and processed on our e-mail servers located in Finland within the EEA.

We do not use the information you provide to us to make automated decisions that could affect you.

We store the data on your inquiries for 2 years in the form of an email, after which we securely archive them and store them on the server for 7 years, after which they are safely destroyed (deleted).

Your rights as data subject

In accordance with the requirements of the GDPR, the Law on Personal Data Protection of the Republic of Serbia and the policies of our organization, you realize numerous rights regarding personal data about you, among other things – and require us to provide you with information about what personal data we hold about you and to request us to correct / update it (if they are incorrect). 

If we have asked you for your consent for process of your personal data, you can withdraw your consent if and when you wish.

In cases when, for reasons that are the subject of a given consent or contractual obligation we process personal data about you, you can request us to provide you with a copy of relevant information in a machine-readable format (which allows their transfer to any other processor if we are able to do so and you request it from us, we will send copies of the relevant information directly to it).

If and where you believe that we do not use your personal data in a manner that is lawful, including the issue of compliance with the requirements of the GDPR and the Law on Personal Data Protection of the Republic of Serbia, it is your right to request a restriction on their processing for a specified period of time) and / or to delete personal data about you.

You can also contact us and request that we do not apply to your personal data decisions based exclusively on automatic processing (including profiling), which produce legal effects that apply to you or in a similar way significantly affect you.

For all the above requirements, we are at your disposal via the above contact information.

Your right to complaint

If you have a complaint regarding the use of your personal data, we would be grateful if you would contact us directly and give us the opportunity to correct any potential irregularities.

Privacy Policy Update

We regularly review this policy and, whenever and wherever it is necessary, we update and improve it.

If, due to changes in our business processes, changes in the solutions we apply regarding the website, changes in the relevant legal framework and / or for any other reason, there is a need to collect and process your personal data in a way that we have not identified before, we will not do so before we contact you and provide you with relevant information and, where applicable, ask you for consent.

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