ISO 9001:2015 – Quality management systems
ISO 9001:2015 is an international standard for organizations that are long-term focused on their clients and want to improve their business processes and the overall performance of the organization through a systematic approach to quality management.
In today’s highly competitive world, reliable quality and commitment to customer satisfaction are one of the most critical criteria for selecting an organization’s products and services. In that light, ISO 9001 certification is one of the best ways to demonstrate with clients – but also suppliers, partners and the general public – the organization’s efforts to align its activities with the needs of its clients and other stakeholders and to continuously provide products and services which comply with the applicable specifications.
The ISO 9001: 2015 standard focuses on approach that is based on the risk of organizational processes and helps to determine factors in the quality management system for setting preventive measures and addressing risks and opportunities.
By obtaining a certificate of compliance with the applicable requirements of the ISO 9001: 2015 standard, a numerous of advantages are gained, some of which are:
• Certification of quality management systems according to the ISO 9001: 2015 standard, increases customer satisfaction and creates trust among business partners, stakeholders and employees in the organization, and also confirms the ability to ensure consistent delivery of products or services.
• The internationally recognized certificate improves the brand, reputation and image of the organization.
• Possibility to participate in tenders and competitions in which a certified quality management system is required
• ISO 9001: 2015 ensures a better understanding of organizational processes and requires effective commitment of top management and a distinct definition of responsibilities and authorities, thus creating a framework for continuous improvement of products and services, internal and external communications, resource efficiency, increased customer satisfaction and prevents or reduces costs they would otherwise occur due to the creation of low-quality output elements.
• A distinct commitment and focus on quality give an advantage over business competitors who do not address these issues, which users of services and products of the organization, and its partners, can easily find out.
• Establishing a solution to prevent potential complaints and a timely and effective response in case it happens.
• Building trust in the application and compliance with applicable laws and regulations in your work.
• Increased export strength to markets that require an internationally recognized certificate.
